Concierge & Hospitality
We deliver seamless resort experiences directly to your private home through dedicated local hosting and activity coordination. Serving property owners and visitors throughout Park City and Heber, we handle every background detail so you can simply arrive and enjoy.
Activity Coordination: Arranging private ski instructors, mobile gear fittings, and outdoor adventures like dog sledding or snowmobiling.
Premium Hospitality: Securing coveted restaurant reservations, organizing airport transfers, and providing meticulous house walkthroughs.
Rates
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Standard Rate
$55 per hour, per assistant
4-hour minimum booking per session, per assistant
Travel & Errand Pricing
Standard Commute: Free travel within a 15-mile radius (30-mile roundtrip). Distances exceeding this boundary are billed at $0.76 per mile per assistant.
On-the-Job Errands: Driving done during an active session (such as product shopping or donation drop-offs) is billed at our standard hourly rate.
Errand Mileage: All miles accumulated while executing active, on-the-job errands are billed at $0.76 per mile.
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Daily Minimum
4-hour minimum booking per session, per assistant
Short-Duration Tasks: Tasks under 4 hours (including shopping/errands) are billed at the standard 4-hour minimum per assistant.
Daily Travel & Errand Fees
No fee for locations within a 15-mile radius (one-way). Any travel distance exceeding a 30-mile roundtrip is billed at $0.76/mile per assistant.
On-the-Job Errands: Active session driving is billed at our standard hourly assistant rate.
Errand Mileage: All miles accumulated during active on-the-job errands are billed at $0.76/mile.
Direct Billing & Expense Management
Payment & Procurement Tracking: To ensure seamless logistics, all household purchases, errands, third-party vendor fees, and activity bookings made on your behalf will be managed using one of the following two pre-approved options:
Option A (Card on File): Clients provide a primary credit card to be securely kept on file. This card will be authorized and charged directly for all real-time purchases, material sourcing, vendor deposits, and specialized errand costs.
Option B (Prepaid Expense Deposit): Client funds a designated upfront prepaid expense deposit before project work or shopping begins. Sort Theory will draw down from this prepaid fund to cover physical organizing supplies, courier surcharges, or vendor fees, providing an itemized receipt log on your final billing invoice. Any unused funds will be fully refunded upon project completion.
Payment Terms
On-demand billing invoices are issued at the end of each day of service and are due immediately upon receipt, unless another agreement is specified.
Cancellation Policy
We require a minimum of 72 hours written notice via email for all cancellations.
Late Cancellation & Rescheduling: Cancellations or schedule changes made with less than 72 hours’ notice will incur a penalty fee equal to 50% of the total project estimate or the 4-hour minimum ($260), whichever is greater.
Note: In the rare event that we must reschedule your session, we promise to provide a minimum of 72 hours' notice, except in cases of sudden illness or unsafe winter driving conditions/canyon closures. If we must reschedule inside this window, you will receive priority booking for our next available date.
FAQS
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We begin every engagement by discussing your specific vacation or hosting goals. From there, we design a completely customized itinerary and hospitality plan of services tailored around your visit or your guests' arrival.
To help you maximize your time we group our premier concierge and hosting services into four core pillars:
Resort & Outdoor Adventure Coordination
Excursion Bookings: Arranging local outdoor adventures including dog sledding, snowmobiling, fly fishing, and hot air balloon rides.
Private Guiding & Instruction: Coordinating private ski instructors, snowboard coaches, and local mountain guides.
Mobile Gear Sourcing: Managing in-home mobile ski and snowboard fittings, bike rentals, and gear delivery directly to your property.
Luxury Hosting & Local Itineraries
Dining Reservations: Securing tables at restaurants across Park City, Deer Valley, and Main Street.
Airport Transfer Logistics: Coordinating private shuttles, luxury SUVs, or courier transfers to and from SLC International Airport.
Custom Local Itineraries: Building tailored daily schedules for families, corporate retreats, or weekend visitors.
Property Hospitality Turnovers
Guest-Ready Property Resets: Executing complete luxury hospitality turnovers between guest stays to guarantee flawless showroom condition.
Arrival Readiness Staging: Complete home provisioning, climate adjustments, lighting presets, and fresh luxury linens prior to arrival.
Pre-Arrival Provisioning & Errands
Premium Grocery Stocking: Sourcing organic groceries, curated charcuterie boards, and custom provisions so your kitchen is fully stocked before you cross the threshold.
Specialized Errand Delivery: Managing last-minute local courier runs, gift purchasing, and specialized holiday or event staging setup.
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At Sort Theory, we recognize that managing your lifestyle and estate requires an exceptional level of trust. We treat your personal information, home security data, and privacy with the absolute highest level of integrity.
Secure Access Protocols: Your house keys, gate codes, garage clickers, and alarm system credentials are kept strictly confidential and are never shared with third-party vendors or unauthorized personnel.
Absolute Discretion & Privacy: We maintain a firm commitment to client anonymity. Whether you are a high-profile executive, a private family, or navigating a sensitive life transition, all household operational logistics, schedules, and personal records remain entirely private. We are happy to sign custom Non-Disclosure Agreements (NDAs) prior to initiating service.
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How We Handle Urgent Requests
Quick response times:
We review all urgent inquiries during standard business hours.
Flexible staff shifting
Whenever possible we will reallocate internal resources to tackle your time-sensitive tasks.
Open communication
If a request is impossible due to tight constraints, we tell you immediately.
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Yes, we maintain clear boundaries to ensure safety, legal compliance, and quality service.
While we are exceptionally versatile, we do not handle tasks that require specialized professional licensing, present safety hazards, or involve specialized manual labor.
What We Do Not Handle
Licensed Professional Services
We do not provide specialized legal, financial, or medical advice.
Heavy Labor and Hazardous Tasks
We do not handle heavy lifting, moving, industrial cleaning, or hazardous materials.
Specialized Trades and Maintenance
We do not perform professional construction, home repairs, or specialized trade work.
Illegal Activities
We strictly decline any requests that violate local laws or safety regulations.
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Remote and On-Site Assistance
We offer both remote and on-site support depending entirely on your business or lifestyle needs.
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Park City & Summit County, UT
The Colony, Deer Valley, Deer Crest, Promontory, Glenwild, Empire Pass, Jeremy Ranch, Pinebrook, Old Town, Silver Springs, Sun Peak, Tuhaye, Kimball Junction, Canyons Village, Park Meadows, Thaynes Canyon, and Hideout.
Heber Valley & Kamas, UT
Red Ledges, Turnberry Woods, The Reserve at Midway, High Star Ranch, Heber City, Midway, and Kamas.
Salt Lake Valley, UT
Federal Heights, Yalecrest, The Avenues, Holladay, Draper, Corner Canyon, Cottonwood Heights, Wasatch Hollow, Bonneville Hills, Sugar House, Millcreek, Sandy, and Salt Lake City.
Don't see your neighborhood listed? Contact us to see if we service your area!